Ensure you call the correct surgery when making or cancelling an appointment.
We will offer a routine appointment with the Doctor of your choice within a few days. Same day/next day availability can normally be offered with non-specified GP or nurse. Please note one patient per appointment.
We are now offering telephone consultations aswell as surgery appointments to help patients who are working and cannot get to the surgery or for patients who have young children who also find it hard to get here. When booking your appointment please inform the receptionist if you would like to come to the surgery or receive telephone advice from a doctor. You will be given a time and the doctor will telephone you within 30 minutes of that time.
Our telephone system will direct you in the event of an emergency. For life threatening illness i.e. chest pains etc. Call 999
You can also get health advice by contacting NHS 111
ONLINE APPOINTMENT BOOKINGS
Online bookings enables patients to book appointments at their GP surgery using the internet. Patients can view, book or cancel appointments online and often find it very useful for those times when the practice is closed or telephone lines are busy.
A visit to the surgery to collect your PIN number and registration instructions is all that's required.
A same day emergency appointment will be offered. This will not necessarily be with the Doctor of your choice.
Please note that emergency appointments are strictly for patients who are in need of medical assistance they should not be used for routine referrals/results/repeat prescriptions/sickness certificates or any other administrative queries.
On Thursday afternoons all emergencies should attend the Orchards Health Centre ( 020 8709 1855 ) where a duty Doctor is in attendance.
Please remember you have the option for a telephone consultation to ascertain the necessity of an appointment.
Extended hours cannot accommodate Emergency appointments
The practice has a contract arrangment with PELC to cover at Weekends and bank holidays.
Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible. We expect that patients will understand that appointments are for one person only.
Additional appointments should be made for more than one issue. If you are kept waiting for your appointment, please be understanding. Each consultation is different and some require more time than others. Please remember next time it may be you who requires further time with your GP.
Outside surgery hours provide emergency cover at all times. Requests for visits and advice at night should only be made for true emergencies.