Upney Lane SurgeryTel: 0208 477 4317
Orchard SurgeryTel: 0208 709 1855
We will be making changes to our Clinical System between 17 September 2018 - 15 October 2018. Please expect some disruption. We ask for your support whilst we go through the transition.
Please telephone your request for home visits before 11.00am for patients too ill to attend surgery. Home visits are reserved for the elderly, the housebound and those deemed by the doctor too ill to attend the surgery.
It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital. Patients should realise that home visits are made at the doctor's discretion.
A telephone encounter with the doctor may be necessary to assess the gravity of the medical condition.
Ensure you call the correct surgery when making or cancelling an appointment.
We will offer a routine appointment with the Doctor of your choice within a few days. Same day/next day availability can normally be offered with non-specified GP or nurse. Please note one patient per appointment.
We are now offering telephone consultations aswell as surgery appointments to help patients who are working and cannot get to the surgery or for patients who have young children who also find it hard to get here. When booking your appointment please inform the receptionist if you would like to come to the surgery or receive telephone advice from a doctor. You will be given a time and the doctor will telephone you within 30 minutes of that time.
Our telephone system will direct you in the event of an emergency. For life threatening illness i.e. chest pains etc. Call 999 You can also get health advice by contacting NHS 111
ONLINE APPOINTMENT BOOKINGS
Online bookings enables patients to book appointments at their GP surgery using the internet. Patients can view, book or cancel appointments online and often find it very useful for those times when the practice is closed or telephone lines are busy.
A visit to the surgery to collect your PIN number and registration instructions is all that's required.
A same day emergency appointment will be offered. This will not necessarily be with the Doctor of your choice.
Please note that emergency appointments are strictly for patients who are in need of medical assistance they should not be used for routine referrals/results/repeat prescriptions/sickness certificates or any other administrative queries.
On Thursday afternoons all emergencies should attend the Orchards Health Centre ( 020 8709 1855 ) where a duty Doctor is in attendance.
Please remember you have the option for a telephone consultation to ascertain the necessity of an appointment.
Extended hours cannot accommodate Emergency appointments
The practice has a contract arrangment with PELC to cover at Weekends and bank holidays.
Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible. We expect that patients will understand that appointments are for one person only.
Additional appointments should be made for more than one issue. If you are kept waiting for your appointment, please be understanding. Each consultation is different and some require more time than others. Please remember next time it may be you who requires further time with your GP.
Outside surgery hours provide emergency cover at all times. Requests for visits and advice at night should only be made for true emergencies.
Please call after 11:30 to enquire about your test results as our reception staff will have more time to deal with your request between after this time.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Many problems can be sorted out over the telephone without face-to-face contact with a doctor. Advice can be given which can save valuable time for both you and your doctor. If you would like to speak to a doctor regarding a non-urgent issue, please request a telephone consultation.
If an appointment is not available, requests for any urgent consultations will be passed onto the duty doctor.
The doctor will call you back to discuss any problems you may have and offer advice. This may lead to a same-day consultation or a normal appointment as appropriate.
You can see a doctor or a nurse for the treatment of minor injuries and illnesses, seven days a week, at
Upney Lane NHS Walk-in Centre, Upney Lane, Barking, IG11 9LX
Opening times daily from 9:00am to 7:00pm.
You can book a timed appointment with a GP directly by calling 020 3770 1888
Telephone lines are open from:
2.00pm-9.00pm Monday to Friday
9.00am-4.00pm Saturday & Sunday
HUB SITE: BARKING HOSPITAL UPNEY LANE, BARKING IG11 9LX
Opening times for appointments:
6:30pm-10:00pm Monday to Friday
12:00pm-4:00pm Saturday & Sunday
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