Comments & Suggestions
If you have a complaint you can contact us in writing. We will then respond to you with a note to confirm receipt and will tell you when to anticipate a full reply. This method ensures that we are able to reply to all your concerns and nothing is missed.
If you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at NHS Barking & Dagenham. The NHS also operates a Patient Advice and Liaison Service (PALS) which can often help to resolve any problems before they become formal complaints. To speak to a PALS officer, you can phone 0800 389 5360
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.