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Routine Appointments


We will offer a routine appointment via eConsult (The banner is on right hand side of the page). Practice will contact patients within 48 to 72 hours after submitting the request. You can request the doctor of your choice while submitting the eConsult request. Please note one patient per appointment.

However if you are unable to complete the form, please contact our helpfull reception staff who will guide you how to complete an eConsult form

Emergency Appointments

A same day emergency appointment will be offered. This will not necessarily be with the Doctor of your choice. The Telephone lines are open at 08.00am (Monday to Friday).

Please note that emergency appointments are strictly for patients who are in need of medical assistance they should not be used for routine referrals/results/repeat prescriptions/sickness certificates or any other administrative queries.

On Thursday afternoons all emergencies should attend the Orchards Health Centre (020 8709 1855) where a duty doctor is in attendance.

Please remember you have the option for a telephone consultation to ascertain the necessity of an appointment. 

Extended hours cannot accommodate emergency appointments

The practice has a contract arrangement with PELC to cover at Weekends and bank holidays.

Telephone Consultations

Many problems can be sorted out over the telephone without face-to-face contact with a doctor. Advice can be given which can save valuable time for both you and your doctor. If you would like to speak to a doctor regarding a non-urgent issue, please complete a request via E-Consult.


Home Visits

Please telephone your request for home visits before 11:00am for patients too ill to attend surgery. Home visits are reserved for the elderly, the housebound and those deemed by the doctor too ill to attend the surgery.

It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital. Patients should realise that home visits are made at the doctor's discretion.

A telephone encounter with the doctor may be necessary to assess the gravity of the medical condition.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Policy on DNA’s - (Did Not Attend)

Our Practice has a significantly high number of missed appointments.  From our last Practice Participation Group meeting it was agreed that DNA appointments should be one of our priorities to be addressed.

This is why we have decided that patients who fail to attend 3 consecutive appointments will be removed from our practice list and will be notified in writing.

Please note this does not affect the elderly or vulnerable patients. They will NOT be removed.

We would like to invite patients to make comment or suggestions to our proposal to address the practice problem of patients who fail to attend appointments which impacts on others to book appointments.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

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