If you feel the need to complain, please email us at:  nelondonicb.bmgpcomplaints@nhs.net We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint to update you on progress and contact you if we need any further information. According to the Surgery complaints policy, we aim to resolve all complaints within 40 working days.

NHS England Complaint Authority: 0300 311 22 33

To complain about a UK government organization or the NHS in England you can contact the Health Ombudsman in the following manner:

• Visit their 'Making a complaint page' to complain online or download a paper form
• Call their Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday
• Send a text to their  'call back' service: 07624 813 005